Refund Policy

1. FINANCIAL TRANSACTIONS - REFUND POLICY

1.1 The Customer has the right to cancel their order and ask the Contractor for a full refund any time before the start of the Service.

1.2 The Contractor has the right to cancel any order on their own discretion and issue a full refund to the Customer before the Service had been started.

1.3 The Contractor may cancel an ongoing order at any time. In this case the Contractor is obliged to issue a partial refund to the Customer. The volume of refund is determined according to the following formula: the price Customer paid for the Service minus the volume of the Service that had been completed at the moment of partial refund in monetary terms. The remaining volume of the Service is determined by the Contractor. An example: The customer purchased a service for completing 10 dungeons for $100 and then demanded to stop the service. By that time 5 out of 10 dungeons had already been completed so the Contractor issued a refund of $50.

1.4 The Customer may request the Contractor to cancel an ongoing order. The Contractor may or may not agree to this on their own discretion. In case the Contractor agrees, the partial refund is issued according to the procedure described in paragraph 7.3.

1.5 If a third party (an arbiter such as PayPal or an operator of an online marketplace) is involved in a refund dispute, the Contractor has the right to disclose materials regarding the service to that party. Such materials include but are not limited to: copies of email and online chat conversations, screenshots obtained during the Service and communication with the Customer.

1.6 Funds are refunded using the same payment method used to pay for the Service. Example: Customer pays with PayPal and cancels order, Contractor issues refund to the same PayPal account; Customer pays with Visa/MasterCard, in this case refund is issued to the same card.

2. HOW CAN YOU ASK FOR A RETURN?

2.1 In case you believe you should get a refund, please, contact us through the online chat at the bottom right corner of the website or via Skype fbm.team or via Discord Fbmteam#6271 or via email support@fbmteam.com

3. WHERE THE RETURN MONEY WILL GO?

3.1 All refunds will be sent back to the payment method of your original payment. Generally, it will take five to 30 business days.

Publication date: 01.10.2023

Published by the Administration fbmteam.com